Terrible customer service and extremely expensive. I took 2 tractor front end cylinders there to be rebuilt. The technician couldn’t give me an estimate for repairs or an estimate time of completion. I never received a call for an update so I called 4 days later and I was told the rebuild kit just came in. 3 days later I called for an update and was told my cylinders were ready. I went to pick them up and was charged $1449.50. Wow I didn’t expect that cost. Also they did not use my ag exemption to prevent excess taxes and when I reported that I was told they will try to reverse that. 3 days later NO response…..I hate I can’t give a zero rating
Customer service is outstanding every time!! They'll go above and beyond to make sure you've got what you need. I work for Bobcat and we take hoses there often.
Awesome business, customer service and staff. Needed an o-ring for a pump on our crane and they took care of us quickly. Definitely recommend and will continue to do business here when I need it.
I was in a bind today. Needed a seal kit for a loader cylinder. Had no luck until I found Sapphire Hydraulics. When I parked, I was met at the door, I explained my situation, and received a response of “let’s get you taken care of”. That’s exactly what happened. I was able to complete the repair and have the tractor ready for an AM delivery to my customer. Folks like this are few and far between these days. I appreciate the service and will definitely be back. Thanks. NB
As someone who’s been in the hydraulics industry 21years, I am impressed by the work that the dedicated team at Sapphire Hydraulics puts out. You can see their passion and experience in their craftsmanship. I am confident recommending anyone to them for assistance with their hydraulic troubleshooting, repair, and design needs.
I'm so happy with this company. Excellent customer service. I was in a dire need to have a hydraulic hose made with European couplings. They got the job done within minutes and a very good price. I will use them again definitely!
24 hour on-site hydraulic repair, replacement, hose & fitting services.
